Panel Discussion Summary: Navigate health insurance denials and appeals with confidence. Join our expert panel discussion to learn how to navigate health insurance denials, pre-authorizations, and appeals with confidence. Get practical strategies, insider tips, and answers to your toughest insurance challenges. Roberta L Brofman, BSN, RN, MBA-HCM, CDP, CLHP President, […]
Panel Discussion Summary: Marketing and Converting Prospective Clients in HealthcareIn today’s evolving healthcare landscape, professionals must balance ethical care delivery with effective business practices. This panel will explore practical, real-world strategies for marketing healthcare services and successfully converting prospective clients into paying clients—without compromising trust or integrity. Panelists will discuss how […]
Navigating the ED (emergency department) Our topic this month will be how to navigate the emergency department and what to expect at our local hospitals when bringing a patient through the ED. Our educational chair Roberta Brofman, RN has invited Kelly Uridel, the nursing manager and supervisor of the emergency department […]
Elevating the Patient Experience Join us for an engaging panel discussion on improving the patient experience across healthcare settings. Our experts will explore how communication, leadership, and system design directly impact patient outcomes, staff engagement, and organizational performance. Topics include the difference between satisfaction and experience, practical strategies for […]
Customer Service: How to Attract and Keep Your Customers Summary: Attendees will learn and be able to: •Demonstrate customer service skills • Service recovery, Problem-solving, Problem resolution •Understand and demonstrate principles of basic phone etiquette • Describe key elements of influence and the importance of making a connection • Understand how to […]
🎃 Halloween Health Fair for Seniors Theme: “Spooktacular Health & Wellness”Goal: To promote healthy living, preventive care, and community connection in a fun, festive Halloween atmosphere. 🕸️ Event Overview Join us for a Spooktacular Senior Health Fair filled with fun, education, and a little frightful delight! Local healthcare providers, wellness […]
Your Story – Your Business Leaning into your story for your business purpose.
Join us for an engaging Lunch & Learn session designed exclusively for professionals serving the senior community. This interactive event combines networking, shared expertise, and practical takeaways to help you better serve older adults and their families.
Caregiver Economy — Supporting the Family Behind the Patient Some topics that may be discussed at this Months Lunch~n~Learn Networking Unseen Workforce: Family caregivers contribute billions of unpaid hours annually, often balancing employment, household duties, and care responsibilities. Economic Value: If paid, the value of family caregiving in the U.S. […]