Customer Service: How to Attract and Keep Your Customers
Summary: Attendees will learn and be able to:
•Demonstrate customer service skills
• Service recovery, Problem-solving, Problem resolution
•Understand and demonstrate principles of basic phone etiquette
• Describe key elements of influence and the importance of making a connection
• Understand how to deal with difficult people using emotional intelligence
Presentation by:
Roberta L Brofman, BSN, RN, MBA-HCM, CDP, CLHP
Roberta L Brofman, BSN, RN, MBA-HCM, CDP, CLHP
President, Five Star Clinical Solutions, LLC