Panel Discussion Summary: Marketing and Converting Prospective Clients in Healthcare
In today’s evolving healthcare landscape, professionals must balance ethical care delivery with effective business practices. This panel will explore practical, real-world strategies for marketing healthcare services and successfully converting prospective clients into paying clients—without compromising trust or integrity.
Panelists will discuss how to clearly communicate value, differentiate services in a competitive market, and build credibility with patients and families. Key topics include identifying your ideal client, leveraging referrals and digital presence, and using authentic storytelling to connect with potential clients.
The conversation will also focus on the client journey—from first contact to commitment—highlighting techniques to build rapport, address concerns, and confidently guide individuals toward choosing your services. Special attention will be given to ethical considerations, transparency in pricing, and maintaining patient-centered care throughout the process.
Attendees will leave with actionable insights, practical tools, and language they can immediately apply to grow their practice while maintaining professionalism and compassion.
Roberta L Brofman, BSN, RN, MBA-HCM, CDP, CLHP
President, Five Star Clinical Solutions, LLC
Roberta@fivestarclinical.com
216-513-9622
Start Time
11:00 AM
Friday, April 17, 2026
Finish Time
12:30 PM
Friday, April 17, 2026
Address
Aventura at Walton Hills: 19859 Alexander Rd., Walton Hills, OH 44146





