Elevating the Patient Experience
Join us for an engaging panel discussion on improving the patient experience across healthcare settings. Our experts will explore how communication, leadership, and system design directly impact patient outcomes, staff engagement, and organizational performance.
Topics include the difference between satisfaction and experience, practical strategies for improving trust and care coordination, and real-world approaches to service recovery and culture change.
Designed for nurses, physicians, administrators, and healthcare leaders, this session offers actionable insights to strengthen patient-centered care and enhance both patient and provider experience.
Roberta L Brofman, BSN, RN, MBA-HCM, CDP, CLHP
President, Five Star Clinical Solutions, LLC
Roberta@fivestarclinical.com
216-513-9622